Complaint Escalation Process

Last Updated: May 31, 2025

Complaint Escalation Process

For your convenience, kindly submit your complaints from:

  • Local toll-free: 8005000300
  • Internationally: 920011541
  • Or visiting one of Enjaz branches

Whistleblowing & Fraud Reporting

Whistleblowing

  • Email: whistleblowing@enjaz.com
  • Inside & Outside KSA: 966114798189

Reporting Fraud

  • Email: EnjazAnti-FraudRoom@enjaz.com
  • Inside KSA :8005000300

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Your complaint will be registered

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A complaint number will be forwarded to your mobile

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Check the status of your compliant through our free number

Your satisfaction is our goal, if you are dissatisfied with the result of your complaint or inquiry, you have the choice to escalate it to a higher level within the company from Local toll free: 8005000300 or internationally: 920011541 , or you will be directed to the appropriate authority.